ITIL® Foundation Version 5 Career Path | ITIL Career Advice And Certification Guide | Simplilearn

Welcome to today's session and I'm so glad that you took the time to be here and this one is going to be well worth your time as well. Uh so whether you are new to ITIL or you have already uh taken the certification. This is going to be a really informative session for all of you. So we are going to cover um the concept scenarios and answers in today's uh webinar and we will be talking about the concepts of ITL version 5 as well. We have a wonderful speaker join us today. I'll introduce him shortly. Uh before we begin, a few ground rules for today's webinar. If you have any questions, please post your questions in the Q&A box and please use the chat box effectively. Uh because we have to keep the conversation related to today's topic. So please don't uh share any external links in the chat. Uh for your certificate of participation, we will be sharing uh a poll towards the end of the webinar. So you can share your full name in the dur in the poll and you will receive your certificates within 48 working hours along with the recording and the slide deck. So you will have to stay till the end of the webinar to receive that. Um and before we move ahead I just quickly wanted to check how many of you have joined us for simply learn webinars. Is this your first time? Have you heard about simply learn? We would love to hear from all of you. So please share your responses in the chat. All right. So I I can see a few first timers, a few of you who have attended webinars uh with us. So that's wonderful to know. All right. First time first time attended previously. Okay. Thank you. Thank you all for your uh responses. So if you're joining us from YouTube or LinkedIn, you can always uh comment your responses in the chat. It's great to see so many of you join us. Right. All right. So if it's your uh first time and you have joined us u for the first time, I'll quickly tell you about simply learn and what we do. So, Simply Learn has actually touched the careers of over 8 million learners across 150 plus countries and we've been helping learners upskill themselves through various courses and we have also been recognized as a top 20 company in IT and technical training as well not once but multiple times. And what does all of this mean for you? It means that when you learn with Simply Learn, you are learning from a company that has been tested, validated, and also trusted by millions. We also want to quickly uh show you some of our key partners. Uh so so we deliver our programs in collaboration with multiple universities and industry partners like Google, Microsoft, IBM and our university partner include Michigan University, Virginia Tech and a lot more. So you can get more details about the scene from our website. And before we move on uh to the main part uh of introducing the speaker, I'll just quickly highlight a few key points which we thought were really important. Uh so most of our learners have reported a 50% salary hike post completion of courses with us. Uh that's also a pattern we see across programs and across geographies. Uh so that's the kind of learning experience you can expect with us. We have a graduation rate of 80% and most online programs struggle to keep learners engaged past the very first few weeks. Right? So we have consistently had a great graduation rates and we're also rated 4.8 out of five by our learners. Uh so uh that's that clearly talks about the kind of learning experience you can expect through webinars or through our courses as well. And with that I think it's time for me to come to the moment you have all been waiting for. Let me introduce the person who's going to make this session absolutely incredible. So it's my absolute pleasure to welcome professor Bipin Deshmuk and he just does not teach it. He has actually lived it and he has over 40 years of experience and has worked and transformed it in organizations at some of India's and world's most recognized companies like Tata Communications, Cognizant, SQS and many more. and he has also designed and implemented end-to-end process management systems and trained both technical and non-technical teams to work at a higher level. So you are learning from someone who has a lot of experience in this field. He has also been a mentor with simply learn for quite some time now and I've also personally had the chance to work with Pipin and what strikes me most about him is how effortlessly he connects theory to practice. So he does just doesn't explain concepts, he makes them make sense to the audience as well. So um I I'm sure all of you have signed up for a wonderful webinar today. So I'm not going to take much of your time. Uh so I'm sure everyone's waiting to hear more from you. So it would be great if you could also introduce yourself to the audience. All right. Uh good evening and welcome to the session on a webinar. So I have been as uh Sheta has already rightly said that I'm associated with simply learn for over 13 years now. During these 13 years, I have taken uh sessions on ITIL 4 as well as ITL continually taking on ITL 5 and version five as well. Prince to foundation practitioner close to 125 sessions on ITL and close to 75 plus sessions on ITL foundation plus uh practitioner uh sorry for prince to foundation and practitioner and uh also I have been associated with companies for implementation of SAP JD Edwards Oracle business suite and handling customer experience management and the retail space of uh wellness industry jewelry industry apparel and IT plus IT enabled services. So this is my brief background uh summed up already by uh Shwa. So I hope you will enjoy the session going forward. Yeah, please. Yeah. Uh thank you so much for that wonderful introduction. Uh before we actually dive into the main topics, I think it's important to talk about the exam overview uh now for ITL version 5 once the update has come in. So could you please walk us through that so we can set context for everyone who has joined us today. All right. So this doesn't much here there's no much of change already for multiple questions for around 40 questions are there each questions carry a single mark. Uh exam duration is 60 minutes for the people who take exam in English. However, this exam is already available in other foreign languages such as uh Spanish, Scottish, Japanese, Chinese, French, German and so on and so forth. These are phase wise been these exams is are introduced phase wise for other languages. English is available up and running. So to clear this exam, you need 26 marks. Uh and uh each of the 40 questions do not have negative marking. So you need to answer them and if you get 26 or more you are certified as a ITL5 foundation uh version ITL foundation version five as a certified person. Right. Uh thank you for giving us clarity on the format of the exam and what one can expect if they're giving the exam. Uh so now that we've uh got an understanding of the exam overview, I think we should talk about a very important aspect uh that is what has actually changed with ITIL version 5 and what can aspirants actually expect. All right. So uh what has major change has been made with uh changing from service management to digital production service management. That's a major change from ITL version 4 to ITL version 5 because earlier we were talking only about uh service management. Now we are talking about digital products and service management where we are talking about not only suppliers but also digital product vendors such as people who are providing services or products related to laptop desktop online e-commerce platform AWS kind of a scenario services data center services that has been already included but here digital product vendor is a new concept which has been added the people who are providing the services in terms of digital products like service now sa JP, JD Edwards, Reckley business, online e-commerce platform. Uh then uh you also have online learning management platform like simply learn. Then we have online banking platforms. These are digital product vendors who provide this. In addition, this is additional things made over here. Then guiding principle remains the same. However, more emphasis has been laid on how to apply AI in the guiding principles. Seven guiding principles remains the same. Now the major change has been made in the service uh although we used to call it as a service value system. Nowadays we call it as uh in ITL version ITL foundation version 5 or ITL framework 5 we call them as service uh not service value system but it is a value system which includes both production service management. Then the other change which is made is the central component of the value system which was earlier called as service value chain activities which has six activities in it. Now it has eight activities in it which is called as service val instead of service value system we call it as a value system value chain activities. There are eight activities it aligns with the customer journey. So that alignment has been made and of course 34 practices remains there. But how earlier they were bifoccated into three categories or classifications into general service management which we had around 14 of them in earlier case. No. And then we had technical man uh service management practices which were around uh 14 or 17. And lastly technical management practice which were around uh three has been regrouped into two types of service man uh two types of products and service management practices uh into general management practices 12 and 22 products and service management practices. Now similarly in continual improvement uh there is uh not much of a change but yes bit of a change is introduced in the step five uh step six and step seven which is uh continue the momentum has been how we uh clearly in uh continue the continual improvement arena that is what has been replaced with but AI has been added in these steps as well in the continual improvement uh arena of four or the sevenstep continual improvement model. This is a highle overview of what has been changed. There is a detailed overview when we take the sessions, we take into the detailed overview of what have changed step by step. We inform everything. Okay. Uh thank you for explaining that uh in detail and I I I'm sure that we're going to talk a lot more about these changes in the coming slides as well. Uh so one thing that we wanted to cover in this webinar is the ITL version five concepts. Uh so BPAN uh can you explain the four dimensions of product and service management? Does it actually remain the same or are there any changes with ITL version 5? Uh however there's uh all the four dimensions remains the same but again the emphasis has been laid on how to utilize AI as a part of information and technology dimension detailing has been put in the digital governance part of it in the AI. So that has been emphasized on in organation and people dimension as well. Apart from leadership, apart from culture of the organization, the structure of authority, how AI and people can work together as a part of organization and people dimension that has been introduced in the value streams also how automation and AI can help in automation of value stream has been introduced and in partner and supplier how they un uh enable delivery of digital products and services through AI is also been introduced. So that is a kind of a minor changes but they are very effective with respect to introduction of AI in production service management and incidentally all of us know that this is a basic resources or four dimensions act as a pillar to service product production service management and hence they have been enhanced with the tooling related to AI. Yeah right. Um so yeah like you clearly mentioned the focus is more on AI I think with the uh version five uh and that also brings us to the next key concept which is the seven guiding principles and I believe this is the most uh tested ITL concept and something a lot of aspirants also focus on so could you please walk us through that has anything changed with the seven guiding principles or so once again uh we have categorically stated that it all now it all includes apply application of AI in each of the principles as well. So focus on value we used to concentrate more on delivery of products and services in line with the expectations of the consumer. There it has been introduced how AI can help apply the focus on value principle uh which basically focuses on delivering the value to the consumers in line with their expectations consistently leading to customer experience and user experience. Again, use of tools like AI tools can be very well utilized to understand the uh changing pattern or emotional needs of the consumer and address those needs as we go into the focus on value as a principle consistently delivering the value in line with the expectations. That's what AI uh application of AI has been added across completely start where your principle remains the same. uh however AI tools can be used for better value stream mapping as well as value stream analysis to be done which is also a section which has added a separately as a part of topic in ITL version 5 uh which deals with the detail of value stream mapping value stream management etc as we go ahead we'll cover a bit of uh it then uh progress it with feedback that fundamental of uh uh agile principles coming into picture man uh aligning with agile manifesto is being put in place as usual with a little bit of introduction how AI can allow progress iterative with feedback as a principle especially with respect to feedback from the c consumers or the stakeholders which can be used to uh enhance the uh experience to the consumers that's what has been added here collaborate and promote visibility as we have already studied in most of the sections that collaborate and promote visibility is not limited to the service provider organiz service provider organization or only it is expanded to the service consumer other stakeholders digital product vendors etc. So all of uh these um partners and suppliers, regional product vendors, uh the service provider organization, the consumer organization, users and the consumers align together and collaborate with each other and uh utilize the potential of the subject matter expertise from each of the people involved or the stakeholders involved. how they collaborate in order to deliver better production service to the stakeholders through collaboration that's what has been covered AI of course is helping here think and work holistically is holistic view about what is to be delivered it enables the productivity in the organization to be taken into consideration through various AI tools and automation tools which is the last principle also deals with how AI can help us in automating the reducing the cycle time of the productions delivery of products digital products and services that has been added and keep it simple and practical as usual focuses on lean methodology to take care of continual improvement in line with the expectations of the consumer. So emphasis is again given on how AI can be utilized to deliver or to ensure all these principles uh entang interrelated with each other or gel as a well gelled oil engine and able to deliver better products and services to the world. It's a focuses on more of digital products and services. Whenever it is digital products and services, AI comes into picture. Learning through AI and ensuring that the AI2 learns about it more is what has been focused here. So in all the seven principles as a part of application, one step of applying has been added is the AI applying the AI on the respective uh area of principles that has been covered. Right. Thank thank you for sharing all the wonderful points and also emphasizing on the impact of EI in this version five as well. Uh and I believe one of the main things that you mentioned even in the beginning was that service value system has changed into value system and I think service value chain to value chain right now. Uh so could you please help us understand what the key changes are in this uh new version? Okay. Uh fine. In the earlier uh stage earlier version of earlier ITL pro framework we had uh six activities which were part of the service value system which was a central component of the service value system which enabled transformation of demand into value. It had six components wherein we discussed with plan improve engage design transition obtain and build deliver and support uh were the six things which were there. Now it has been moved separately and aligned with the journey was starting with discovery, design, acquire, build, transition, operate, deliver and support. All these six eight activities are aligned to the product digital production service management life cycle. So whenever we are delivering any digital products or services, first step in any uh journey mapping with the customer is always going to discover what is the need of the customer. That's part of requirement management in DevOps. So alignment with devops, alignment with the uh foundation and uh sorry uh project management frameworks like prince to foundation and prince to agile and prince to has been done and this discovery actually helps in strategizing how organization can deliver strategically the products and service or digital products and services to their consumers. That's what has been done. design has been introduced to take care of prototyping mostly. uh in prototyping basically you will be able to show the human-centric nature of design and understand the needs of the consumer and align them in consumer better thereby focusing on the deliverables in line with the expectations of the consumer from a very early stage of the delivery cycle from a very early stage of the engagement with the consumer acquire is all we have all this know about everything cannot be done by the same service provider So acquire is what is alignment being done which uh says that service provider can acquire the resources either digital products or services from their vendors or they can uh seek services from human resources services or any services like uh the uh data center services or uh the services related to basic ically we can talk about is the internet services, telephone services, the a web services all how to acquire it and integrate with the solutions which the service provider is providing can be done. This requires basically uh acquiring it from partners and suppliers and digital product vendors. When we are talking about build is how they are integrating the services which they the service provider is delivering to their consumers with the products or services acquired through partners and suppliers. How they integrate both together is what is done. Then after that is done you transition it from a particular uh from a development environment into the staging environment or a live environment that becomes a part of transitioning then it goes to once you transition it you are implementing it once you implement it as a part of operation how you are going to talk about it with the operations maintenance part of it how you are maintaining it how you're going to operate it you how the customer is feeling seeking a feedback and delivering aligning that feedback in consumer. That's part of operate. Once the operations are completed, delivery of each of the incidences or service requests or change requests have been taken care and then continuous support which will consistently improve the services in line with the expectations of. So these are aligned and these are not linear. They can be utilized in any order as required based on the engagement between the service provider and their consumers. That's what is important and this also does focuses on all the 34 practices. It's not that a specific practice would be covered in detail as a part of foundation but however all these practices how they will be utilized as a part of each of the practices as a part of uh practice manager or as a part of uh digital IT uh sorry um IT services uh which is management professional related to product uh product management service management experience management and the strategy IC management. So this is all the 34 are coming in only kind of thing which is asked here is alignment done with respect to all the practices will have a similar structuring which starts with key concepts. one. Number two starts with the um metrics, measurements start then it takes care of the four dimensions of service management in terms of organization and people uh partners and suppliers. uh then information and technology and finally value streams and processes and finally it also aligns with the maturity model of ITL4 framework and then the measurements and uh practice success factors. So that alignment is done the consistent format is done and it encourages the learners to read or the practitioners about it to read more of the practices and hence whatever the practices which are important in your organization to address can be dealt in detail as a part of the practice management courses. So that has been separated now. Right. Um uh so thank you for explaining this in depth. I think we have covered all the concepts most of the cont concepts that are covered in ITL version 5 and that also brings us uh to the next segment which is ITL version typical questions and answers. Uh so this is going to be an interactive uh session. I'll quickly tell you what we are going to do do during this uh segment and this is one of the key highlights of today's webinar as well. Uh so this is basically how it works. So we have different scenarios or different kinds of questions for all of you and each of these questions describes a real workplace situation something that could genuinely happen at your organization tomorrow. Uh so step two you will have to choose your answer. So you always will see four options. So think about these options carefully and drop your answers in the chat. We would love to see uh your responses as we go along. And finally is going to uh uh reveal the correct answer and also explain why this is where the learning actually happens. He will explain explain the concept behind it, the scenario behind it or why you should and why that answer is relevant to that question. Right. So with that I think um I will hand it over to you. Uh this is the interactive segment for it. All right. So how much how much time do we wait for the answers to come in? uh 30 seconds to 1 minute at max because you have 10 questions to cover right so generally as far as I this thing is given is 90 seconds are given for each questions if you look at the timelines for each of the questions in uh in ITL foundation area 90 seconds is given so okay yeah so we can give that time or if you feel less is given and can people start answering it faster we can go faster there's no yeah absolutely anything that works for Yeah. So, you want me to read the question as well or people will read and answer it? Um, I can read the question. That's normal. All right. Uh, yeah. So, everyone uh the first question that we have um is a company's email server crashes affecting 500 users. The IT team restarts the server and services restored within 30 minutes. No root cause analysis is performed at this time. what I practice was primarily executed. So you have four options. Uh first is problem management, second is incident management, third change enablement and fourth is event uh management. So uh according to all of you what could be the answer you let us know in the chat. Uh I will also read the second question out for all of you. So I think it would be great if you could answer both questions together because Bippen will explain both the scenarios together. Right. Uh so the second one is the same email server crashes three times in one week. After each incident the team restarts the server to restore service. Users are frustrated with the repeated destructions. So what should be initiated right now? Option A another incident ticket, B problem management, C service request and D emergency change. So uh we'll wait for all of you to respond in the chat. Let's give another 30 minutes. I 30 seconds. I think I also took some time to read the questions. Uh so once you guys have your answers in the chat, we will move on to the explanations to these answers. Okay, I can see a lot of responses in the chat. Number one, A 1 B 2 B. Okay, different responses. A B and D. Okay. There are some people saying B and B. Yeah. Yeah. That is always going to happen because uh the how they interpret the question is uh very critical and what are the critical things to take care of it during the exam also is absolutely important. Most of the people may be applying their knowledge as for the organization which they are working in. That's possible and because every organization treats problem incident as a different way and makes a sometimes they uh make a mixture of all these things together. So yeah that does happen anyway. So when we go for a right answer in question number one is the right answer is incident management because we are doing incident the normal services are getting restored. The fundamental thing of incident management is normal services are getting restored. So people need to focus on restoring the normal services, minimize the negative impact of the incident and restoring normal services as quickly as possible is the key aspect which has to be covered in question one. So that is part of incident management as a practice. So that is the reason why answer incident management is correct. Now we have already said the primary goal of incident management is to minimize the negative impact on and restore normal services as quickly as possible. So server restart server restore within 30 minutes is what is a thing which we need to do. If it is happening recursively then that's a different matter. If then it goes to a problem management which is a part of the section question two. So why it is not a problem management? Initially it is basically uh the incident has uh occurred and restoring of nor the first priority of the service provider organization is to ensure that restoration should happen and normal services normal service operations should start immediately as soon as possible. Hence we do not conduct at the first instant incident man as a pro of the incident management. we may not go ahead on taking care of doing a root cause analysis because we don't want to waste time on doing root cause analysis at that point. First restore normal services as poss. Now this is a typical scenario. What happens if your system hangs as far as Windows is concerned? If the system hangs, what you do? You don't investigate why it is hanging, right? You just go ahead and do a reboot. So similar concept has been used here. Hence, that's the answer. So respond is always focus on value principle is also covered as this part of the section of question one A. That's why we say answer is B over here. In the other scenario, there was a recurring incident happening. Whenever there is a incident repetition is happening, it's important for an organization to ensure that you perform a root cause analysis. First you perform the parado analysis and find out the causal or cause or root cause. First always cause or potential cause of a incident. why it is recursively happening or multiple incidences are happening or multiple similar kind of incident is happening multiple times. Okay. So then we go ahead and do causal and uh potential cause analysis. Doing potential cause analysis and root cause analysis is uh potential cause or causal analysis is part of parto analysis method which we use 80/20 rules which helps us to identify what are the 20% of causes giving rise to 80% of the pro problems so that we can concentrate and focus on the reduced number of causes and then go ahead and perform the root cause analysis. Hence the answer for B is problem management. Okay. So that's how we align it in there. All right. Uh thank you for explaining both those uh answers. So I'll move on to questions uh three and four. Uh so this is basically about change control and service desk. So the third question for all of you is a routine monthly security patch needs to be deployed to all 500 workstations thoroughly tested well documented and deployed monthly for the past uh year without issues. What type of change is this? Is this normal change, standard change, emergency change or major change? Uh this is question three. You can let us know your responses. And for question four, a major financial services company experiences a critical failure in their tradition trading platform during active market hours. The company is losing billions per minute and needs immediate action. What type of change is required? Option A is standard change, B normal change, C emergency change and D service request. Uh so think about these and then give us your answers in the chat. Um I can see a lot of responses. Some people saying A and D. Some other saying B and C. Um B and C again. A and C. B and C. B and D. Okay. A lot of a lot of answers. B and C. Okay. I think a majority of them are paying B and C. Okay. I think we'll wait for a few more seconds. Sure. All right. All right. If anybody else is um also there, you can share your responses. A and C. Okay. So here we need to understand while answering these questions uh we need to understand uh basically the definitions of normal change, standard change and emergency change. By definition the standard normal standard change is low business risk, low business impact, well documented, well understood, pre-authorized and does not require further authorization. That's a standard change. Hence the question on pro was related to a standard change where you already have the things in place your upgrades of uh software upgrades or whatever upgrades you had. So those are low business risk, low business impact. And since it's for low business list, low business impact, you could have you areuling it on a uh basis of uh the 500 people one on one of recursively that way. So that's a standard change low business slow business impact. Then the last second one the question is related to uh main uh functionality of the software getting uh the share market software getting uh disturbed. That's kind of an emergency change because that's a high business risk, high business impact element which needs to be taken up on emermergency basis and taken up uh so that the organization does not lose the consumer organization does not lose vital business hours or vital uh business hours or the business functions of the business are not impacted. So the high business risk, high business impact are usually treated as the emergency changes which can be predocumented as a part of the discussion between the service provider and the service consumer as a part of the service level agreement between service provider and their consumers can be happening. Okay, that's the reason why we have given that. Okay, that's the answer how you need to address and analyze. Most importantly uh when we are speaking about the answer important thing is to underline the keyword in the question and uh and align it to the definitions which we have learned and align it to the uh syllabus area and obviously find the similar kind of keywords in the questions and align those underline those and align those with the keywords in the question and the options the one which best aligns it is usually the right answer. That's how it goes. All right. U Thank you for explaining both of these questions. Uh so I think I'll move on to the next uh set of questions. Um five and six. So this is about service level and availability management. Uh so the fifth one scenario is an IT service provider has a formal agreement with a customer defining service availability targets. That's 99.9% uptime. uh response times for incidents, 15 minutes for critical and responsibilities of both parties. What document contains these agreements? Uh option A operational um level agreement, B service level agreement, C uh C underpinning contract and D service catalog. Uh so okay, a lot of responses coming in for that. And for the next quest scenario, uh it's about internal team agreement. The internal IT team has an agreement with the network operations team defining network availability targets to ensure they can meet the customerf facing SLA targets. Uh this is between two internal IT groups. What is this internal agreement called? So there is service level agreement, B operational level agreement, B underpinning contract and D memorandum of understanding. So please share your responses in the chat. Let me see the responses. So a lot of uh people take B and B A and A B and C, B and B again. D and B. Okay. B and D. Okay. B and B again. Okay. A lot of people think they're responding with B and B. Yeah. If anybody else is uh Okay. Dil Kush is saying A and B. Uh N is saying B and D. Okay. Any more responses? Uh you can share it with us in the chat. B and D again. Vun says it's B and D. All right. So, we'll wait for a few more seconds. If you have any more responses, you can share it with us. I think almost everyone has answered. So I think uh there's tough competition between D and D and some people saying B and B. So okay again B and B. Okay. All right. So I think we can go ahead with the answer now. uh first one when we talk about ser service level agreement it is an agreement between consumer which is very critical and important which is a part of SLM practice where the agreement between service provider and service consumer is established for any kind of a service which the service provider is providing to the service consumers. It also includes the um as the given here the response time for the incident of uh 1 15 minutes for critical incidences. uh incidents can be defined as critical incidences, major minor incidences or sometimes people would also like to define the incident in terms of P1, P2, P3 where P1 is high business impact, high business risk ticket for the consumer. P where which is to be resolved in response time can be 5 minutes or resolution time can be 5 minutes, response time can be 15 minutes. This can also be defined as a part of SLA. Then we have P2 which is medium businesses medium business impact response time 5 minutes resolution time can be half an hour and uh let's say P3 response uh low business slow business impact response time uh 5 minutes the resolution time can be two offers so that depends upon the organization to organization now basic uh thing over here is the agreement between service provider and service consumer whenever we are talking about agreement between service provider and service consumer it's always going to service level agreement as a part of the contractual binding between service employee and service consumer which is a part of SLM practice service level management practice which inherits the contractual binding which is SLA. Now the second part we are covering is question six wherein we are talking about the how these the two departments are delivering the services in line with the contract which is already signed with the service consumer. So that's a sharing of or a collaboration happening between service departments of service provider organization. So that sometimes most of the organization called it as OA but it can be also called as internal service level agreement which is the objective of the service provider organization to deliver to their consumers as per their requirements. So between two departments whatever the agreements created or internally created by the service provider within the service provider organization that kind of uh uh agreement is called as OA operation level agreement or ISLA sometimes internal service level agreement. Now the third type of agreement is there which is called as underpinning contracts. You can use it as UC or you can call it as UPC underpinning contracts. Now these are usually underpinning contracts are created between service provider and service consumers sorry provider and their partners and suppliers and are controlled using supplier management practice. So the next answer is a question was related to inter two internal departments. So answer is operation level agreement. All right. All right. Um so all right. So uh thank you again for that. So I'll move on to the next uh set of questions. Uh so the seventh question um is an organization maintains a comprehensive database containing all hardware software documentation and process components. It tracks versions relationships and configuration status for all ID services. What is the system called? Option A service knowledge management system B configuration management system. C definitive media library and D service portfolio. Um and the eighth uh question is after resolving a complex database connectivity issue, a senior technician documents a step-by-step solution in a shared repository. Other technicians can now access this to resolve similar issues faster. What ideal practice does this support? configuration management, knowledge management, C problem management or D service request management. Please share your responses in the chat. So um so there's again B and B, B and C. Okay, so many B's coming in. Uh someone has actually asked the replies I think the answers for the previous two questions. So we will be sharing this webinar deck with all of you. So after the webinar once you fill up the poll you'll be receiving the deck so you can revisit the questions along with the answers. So you don't have to worry about those responses. You'll get the uh recording as well. So it will be accessible to you. Uh so again um a lot of people are saying A and B some are saying B and B. Any other responses everyone? B and B. A and B. Okay. Subhash says B and B again. A and B. Okay. I think again it's a close uh call between uh someone is saying B and C also. Okay. All right. So, there's a lot of A and B, a lot of B and B's, and also a few B and C's. So, it's a mix this time. Okay. The again, uh, we'll wait or we'll go ahead. I think we can wait for another 10 seconds. Maybe if anybody else is there to respond, you can share your responses in the chat. Okay. Or the Q&A. Yeah. Before you change the slide, just hold on. I'll tell you when to change the slide. Sure. Sure. Sure. Yeah. Yeah. any more responses everyone? No I I think they have stopped. So response coming is we can take the questions. So here the uh since the syllabus area is given on the top uh head of the topic as a topic head you can easily identify the answers from there itself. Whenever we call it the words repository repository is all about library. library is all about configuration management system. So that's very simple and straightforward. Similarly in knowledge man here it is talking about knowledge management practice. So obviously the question is addressing the knowledge management practice. Hence the knowledge management is the right answer. So that's how you can easily find it out. So that's fair. But again when we read the sentences here also very carefully when you are talking about the entire standard operating procedures along you see here it is when we talk about a organization maintains a comprehensive database. Now database includes the repository library related to documentation related to components related to relationship between the components. All this is part on parcel of your configuration management system. So answer for first one is uh seventh one is B. Similarly when you are talking about the D here again the word somewhere it is written that the other technicians can now accelerate to resolve similar issues faster that means the knowledge management they're seeking knowledge knowledge management is basically share and seek knowledge which is part or which is very clearly specified in the statement itself. So knowledge management is the answer for the eighth question. Okay, you can now go ahead and show the screen. So that's what is written in this scenario. Yeah. Exactly. Um all right. So I think uh you've given uh clarity on why the answers are correct and how they can apply that logic to answering such questions. So I think I'll move on to the next uh the last two questions that we have. Uh now um uh so it was um about continual improvement and value chain these two questions. So question n is an IT department regularly reviews service performance metrics identifies bottlenecks in the incident resolution process and implements changes to reduce resolution times by 30% over 6 months. What ideal guiding principle and practice is being demonstrated. Option A focus on value and incident management. B progress iteratively and change control. C optimize and automate and uh continual improvement. deal think holistically and service level management. Uh and the next question is um uh a service provider regularly meets with customers to understand their business needs, presents new service offerings, gathers feedback on current services and ensures services continue to deliver value. Which ITIL service value chain activity does this represent? Option A discover, B design, C build and D deliver. So uh let us know your responses. Uh so I think Grace says C and eight. Sha is saying answer to nine is C. Okay. Any more responses everyone? Jeru says B and A. Ashish says C and A. Okay. Anyone else? Any other answers? for nine. Arun says nine. Question nine is C. Okay. Pri is saying C and A. Sha. I can't see the full name but he says B and A. There's one more person saying C and B. Okay. So this time I I think uh so many responses I cannot say anything is winning. There are multiple responses here. So I'mma saying B and E. Shas is saying answer to 10 is D. Deliver. Okay. Anybody else? My name is Shan Naj. Sorry I could not see your full name. So thank you for sharing that. Uh, anyone else? Any other responses? I think that's about it. We've got enormous. Okay. Arun is saying answer to 10 is the Okay. Again, the I can't read the name of this person, but he said he or she says it's answer to 10 is A. So yeah, it's a wide mix of responses for these two questions I think out of all the questions we've received so far. Okay. So that's uh well articulated. We'll I wait or shall we go ahead? Uh if I think again I'll ask them if you have any more answers you can share it. We'll wait for another 10 seconds maybe. Uh let us know if anybody has any other responses and then we'll move on to the explanation. I think that's about it. I think Bill Kush is saying C and D. Okay. Okay. Now first of all let's take the ninth question. In the ninth question it says IT department regularly reviews the service performance metrics. So there is a review happening. Okay. identifies the bottleneck of in incident management process and implements changes to reduce or reduce resolution time by 30%. So that is part of continual improvement. Now whenever we are talking about continual improvement is the uh uh practice and continual improvement is also a component. Continual improvement practice or continual improvement component is directly related to optim uh optimize and automate principle in ITL 4 or ITL framework itself. So whether it is four or five doesn't make a difference. ITL has principle same in four and five and the pro this entire raising the bar kind of a scenario is always going to be part of a continual improvement as a practice. So that's the answer for the ninth one which most of you have said it to be C. Okay. Uh that's right. And then we come to the uh customer uh sorry customer engagement activities. A service provider regularly meets with the service uh customers to understand their business needs. represented present needs presents new service offerings gather feedback and uh current services and ensure their services continue to deliver value. One key word is there in the sentence itself is deliver value. So deliver consistently delivering it taking a feedback re improving it and delivering it again is part of delivery activity within the service valu 5 version. So that is what is the right answer. D is the right answer here. Discover is all about strategies. Design is all about prototyping and build is all about creating or building the digital products and services. Here we are talking about delivery and feedback. So deliver and feedback relates to delivery uh step of the eightstep approach to products and service management as a part of value chain. All right. Yeah. So that is I think is given in the next slide itself. So yeah I don't think we should read it or we can show it to them so that they can understand it. Yeah after a small correction. So option uh for the last question we mentioned correct is C but the answer we've given as correct it's deliver but the option will be D. We'll make that change before sharing the deck with all of you. Uh so um I think we have covered 10 questions um up until now and we've covered a lot of uh context as well as we discuss these. So we hope you had a good time answering these questions. So you can let us know if you uh enjoyed this in the chat. You can give us a thumbs up or react to it. It would be great to know from your side. Uh so before we move ahead I think I have one question for you bipin that's we've discussed multiple questions now. you have actually uh shared how uh they can answer a lot of questions uh the right way. So if there has to be a five-step framework that you can share with the audience that they can use while attempting questions for ITL exam what would those be some something that they can follow to answer questions. So these this approach is very clear. Important thing is to read the question statement. Well, underline the keyword in the question statement. When you underline the keyword in the question statement, you will come to know the syllabus area from which it has been asked. That's absolutely clear. There is no ambiguity there. Every time the things are very simple and straightforward there, no trick questions are there. So when you underline that, you come to know the syllabus area. With that syllabus area in mind, read the rest of the options given to you as a part of second step. Read the questions step well uh the options. Well, underline the keyword in the options. Once we underline the keyword in the options, always look at what is mapping with the keyword in the question. when they are mapping it is always related to a value system or outcome which is going to be expected as a part of the delivery to the consumers. So outcome as a value which is to be given to the consumer focus on that little questions will always be focusing on the outcome expectations of the service consumer. So that's what we need to understand and put it in perspective. Again when the matching is done there are sometimes you'll feel two of them are matching rightly but again the syllabus area when the two context may differ. Hence the right answer would be first intuition which you get is almost the right answer there. And obviously we say that in a multiplechoice question always you use a elimination method. So you can also apply elimination method to uh uh uh eliminate the wrong ones which you feel are not right there and lastly pick up the most appropriate ITIL concept answer there based on the concept which we are taking care of okay so that's what is important to understand thank you for sharing those wonderful tips and with that we have discussed the concepts we practiced some scenarios and also discuss some of the frameworks right so over the years I'm sure you would have also noticed some of the common mistakes that a lot of students make while attempting uh this exam so those common mistakes are and how our participants from this webinar can actually avoid them sure yeah what first thing is always uh there is a difference of understanding basically because on one is output the other one is outcome. Generally uh the ideal framework is always focusing on the outcome expectation. Outcome is the expectations of the consumer. Outcome is defined as a result in line with the expectations of the consumer. So output is a product itself like mobile phones or laptop or a desktop or a digital product or digital service. They are the our outputs. By using those products or services, whatever the outcomes, whatever the results which comes to you is called as an outcome in line. The outcome preference may differ from consumer to consumer. So it's uh important to understand what the expectation of a prospective target group of consumers is there. You align the service loader aligns to that outcome expectations of the consumer related to their products. Now for example if I take a mobile phone right it's a product which everybody uses but perspective with which they are using may differ from user to user or people to people some may like to say okay I want to stay connected with my near ones that's fair professionally or domestically so that's what is their perspective some people will say I like to use the mobile phone as an entertainment gadget I'll keep on playing games on it that's their perspective Ive fine that's their uh their value which they are achieving because of this that's their fine the next kind of a people will say okay I want to hear what is happening over the globe so always worried about will be browsing the net for news what is recently happening so that's their perspective so outcome is a perspective which is to be focused on not the output the outcome is a focus and that's why value is directly associated with the outcomes that has to be taken into consideration. So most of the people or this is a misnomer uh we call it that they are interchanging the outputs and outcomes when they listen when they read the question. So that has to be avoided. Now it's very important to understand what is a workaround and the permanent fix. This is normally happens when incident and uh the problem management practice or the scenario is there which is related to some incidences. So whenever the incences says that you are giving workaround there is a possibility of workar around for an incident also because sometimes the incident may take more time when an incident is taking time to resolve. So you cannot again as a outcome concept you cannot ask the user to wait for a longer duration of time you need to ensure the IT support team or whatever the service provider is or digital product vendor is there they have to offer some alternatives till the time they go ahead and give the fix for that okay so that's what is important to so sha breach sometimes so this is very important whenever Whenever there is SLA breach people say that okay something has gone really drastically wrong so we need to escalate it's not necessary it is not necessary to escalate what one can do is okay there is always sometimes the things may be little bit complex in interpretation so if you're going to take a longer time to resolve an incident even if your uh resolution time is bare minimum 15 minutes for high business impact but you are going to take time. It's always better to communicate with the customer. Customer does not get cheesed off or does not give wild or if you continuously uh keep in connect with them and tell them this is a reason because of this this incident may take time to resolve. But if you don't say anything and then deliver it after so long time they will get cheesed off. So important thing is to stay connected with the consumer and always understand their perspective and stay connected uh stay engaged with them and communicate each and every time. So no need of exclation anytime exclation is done if it is going if it is not communicated no answer is coming from the service provider side then there is a possibility of exclation otherwise I don't think there should be an explanation okay change authority now this has this concept of change authority and uh change authority board a change authority and change authority board was there uh in the IDL version three where uh we had a a service val where we had a approach where we said that service life cycle management approach here the when you now the approach has totally changed in ITL4 and ITL5 version where we talk about value outcome so the changes we are doing it for the purpose of the consumer so you have to keep who is the authority who is going to approve the changes and all The scenarios whether internal or external customer it will be approved by the change authority which belongs to or which is a consumer or a customer or a user as a part of that change authority depending upon who is the service consumer internal or external. The change authority is always going to be from consumer organization part. Organization can similar same organization can be divided into two parts also one internal consumer and internal service provider. Example, if I have a laptop, I want to upgrade my laptop from 4GB RAM to 16 GB of RAM. Now I'm a user. My reporting manager has approved it. Sanctioning authority has sanctioned it. It goes to my IT support team where they will make sure that their upgradation will happen. So I'm a consumer internal user and the in the same organization IT support team is acting as a service provider. So that's the way you say who is approving it my reporting manager or the sanctioning authority. That's how it works out. If it is external external consumer will approve it. That's how it works out. So CAB concept is no longer into picture. We have a change authority and change authority is synonyominous to the people who are involved in consumer area or which are part of business user customer and sponsor. They are people who are part of the change authority in that scenario. Okay. Fine. ITL practice are what and how ITL practices always provide you with these steps which are the value streams which you have to undertake. So ITL practice in combination with the service value or value chain activities enable transformation of input into an output based on the demands which ultimately provides value to the customer. So that's very critical and important aspect where people it's all about how to do it. It's not about what how they are always step what is related to quality. Quality is always inheritant within the requirements of the consumer. So what is a quality? What is all about the requirements of the consumer which is a part of quality. So how is the steps which are undertaken are part of the practice along with combination with the service values which are here eight number as far as ITL uh foundation uh ITL version 5 is concerned okay yeah we can move to next risk and issues these These are very common fundamental in most of the organization there is no differentiation between risk and issues. Now one definition is very critical to understand what is the difference here issue is an incident we call it as ital we call issue as an incident issue can be a defect issue can be uh an interruption in the uh unplanned interruption in the service that's all is about issue issue or in incident or a defect is already happened. So it is always defined as the thing which has already happened is an issue which can be incident or a defect which has already occurred. So you have to take actions in order to remove uh in order to ensure normal services are restored as quickly as possible. That's about issue or an incident or a defect. Now risk is something different. Risk is related to it's all about planning. We do risk management as a plan. So risk is observed proactive actions to be taken in case of the uncertain event. So word uncertain is very critical and important to remain uh to understand in incident uh in as a part of risk. Risk is an uncertain event which may cause harm or loss or make it difficult to achieve an objective. Achieving an objective is to deliver value to the consumers the results of the consumer. So issue is unplanned incident, unplanned event whereas risk is uncertain event that's very clearly to be identified. Now for example the session is going on. So the mitigation risk management is already in place. We have backup for network connectivity, backup for power at my end and as well as simply learn end. So that's it. uh plus some of the risks are passed on to you for this session because you are uh your power supply at your end and power supply and the internet connection at your end your service provider is responsible for ensuring they are in place that is risk which has been mitigated already. What an issue is suppose your service provider uh provides you with internet connection and that service provider connection fails. That's an issue. Okay, that's how we differentiate. Uh value is subjective defined. We have already discussed that as with the examples how we use mobile phones as perspective of using mobile phone is different for different people. So that's uh value is sub that's why we say value is a perspective. It's a perceived benefit, usefulness and importance of the service consu by the consumers. So that we have explained already. Problem management is not reactive only. Now here lot of industry norms are there which segregates problem management into two types of uh proactive problem management and reactive problem management. To be precise, problem management is one practice. How you identify problems? They are part of two different ways of identifying a problem. First pro is first way of identifying the problem management is the same practice which takes care of both reactive problem management and the proactive problem management. as a part of uh problem management which is reactive problem proactive problem management is a way we identify it when we are identifying the problems using certain AI tools or automation tools or using a release notes of some products digital products then these are called as proactive problem management because when the release notes are issued by operating system providers or product digital products service pro uh vendors they will always say what this revision consists of or what can be best used here what can't be used here so this is already known so those goes into a known error part we want something but this is going to be released next month so we wait till that time so it's a known error it is put there it's a call as proactive problem management now reactive problem management is all about using a method within the organization you have all the incidences are placed As a part of the incident management tool, you do a trend analysis on incident management tool which are the incident which are repeated two days back, 3 days back, 4 days back, 5 days back, 6 days and so on and take an action to ensure the such incident do not reoccur in future. So that's called as pro again reactive problem management because the incident is already reported you are using those doing trend analysis on that and then identifying prioritizing the problem and taking actions to ensure that they do not happen again. So that's reactive versus pro proactive problem identification not service request versus incident request. So that is again service request is a predefined services between the service provider and the service consumer whether internally or externally. If it is internal it will part be a part of internal service agreement. If it is external consumer it will be part of your uh let's say if it is external it will be part of service level agreement. If it is internal it is internal service agreement. Now incident is unplanned but whereas service request is already uh activities which are to be performed by the service provider for internal users based on their needs. All set services comes under in service request. Example your password reset access rights to the server access rights to an application. service request act uh service uh uh requesting for resources respect requesting for service actions requesting for resources and requesting for service action. These are the two key things which are part of service request incident is always going to be unplanned interruption in service or reduction in quality of service. So that's how they we differentiate them. Okay, continual improvement applies to everything. Yeah, continual improvement is subjected to all the components of the service value or all the components of service value system in ITL version 4 and all components of values production and service manage uh value system in ITL version 5. All means it includes products and services digital products and services. It includes uh service uh value chain activities. It includes the uh the practices. It includes the relationships and it includes the resources that is four dimensions of service management. Everywhere it is everything subjected to improvement dynamism based on the needs of the target group of consumers. So focus is on delivering value to the consumers. Outcome expectation that's results important and critical. So that's how it is covered here as well. Okay. Yeah. Yeah. Um I think you have covered all the main uh points also when it comes to the common mistakes that you see a lot of professionals make. And with that I think we have covered most of the topics for today's webinar. And in the short span of time we try to give you maximum value as well. So uh this is the kind of experience that you can expect from our courses as well. uh and professor Bippen will also be taking up uh some of your uh sessions if you decide to sign up with us. So uh right now I would want to introduce all of you to two programs that we offer at uh simply learn. We've like I mentioned we've covered an incredible amount of topics today and ITL version 5 is not just an exam. It's a framework that genuinely changes how you think about IT service management. Uh so the two programs that we have are uh first the ITIL foundation bridge for version uh five. So this is an 8 hour focused upgrade. So this is not a from the scratch course. So it does not contain 20 hours of content which you have already covered. It has 8 hours of content uh to bring your existing um if you are someone who already has an ITIL 4 certification then you can take up the certification uh to transition to version five. um and you will have to have it uh the ITIL course certification from 2019 or later. Then this uh bridge course is the fastest and most cost effective way to stay current. Um as well I'll quickly show you some of the course highlights. So here is what you get uh with the bridge program and I want to be very clear about what we offer. Uh so first you will receive live instructorled training. So these will not be recorded videos that you watch um uh uh recorded. Uh so these will be live and interactive sessions with accredited ITIL experts. Uh second is uh you get two fulllength mock tests as a part of this bridge course. So these are not um uh just the basics. So they are actually made in the exam format as well. So you get enough practice before you attend the exam. You also receive 247 learner support from our team if you join for this course. And uh you will as a part of this course you will also receive the official exam voucher. Um and there are no hidden costs as a part of it. So uh you'll have to think about this as um the cost for not upgrading at this point is also falling behind and every uh professional or every um hiring manager is look for looking for this uh qualification right now. So consider this an investment to upgrade yourself if you are planning to stay in this uh field. Right. Um and the course fee for this is uh for Indian learners it is 17,300 uh for US learners it's 319 and for AP pack africa and mates it's $240 uh so an IT certification can usually add up to 5 to 10 lakhs or more for from your annual salary over a career right so this would just span a weekend but it will pay back many times over so think about this think about where your career is headed and try to make the right call. Okay. Can I add few things here? Sure. Sure. Please. Yeah. So this basically bridge course has been uh has been created uh by peopleert to enable people who have already ITL4 in place. Now they want to upgrade to ITL 5 uh version foundation version 5. So this has been created. So this bridge course is uh a delta between ITL 4 and ITL version 5 for foundation. Now the exam as concerned is half the time that is 30 minutes. You have to answer 20 questions here which are no trick questions. You have seen the questions how you have it. We have already answered 10 over a per in the seminar itself. uh 20 questions to be answered to uh uh renew uh to get your certification again 65% marks are required which is 13 marks to clear. Once you clear 13 marks your certificate would be upgraded with a new ITL 5 foundation 5 valid for next period of 3 years. So that's will consistently be there. So half the things but yes you get more benefits out of it. Uh in terms of professional upgrade, it's a you can call it as a professional upgrade here. Yes. Um so thank you for that. Um can you all let us know have you all completed your ITL post certification or are you actually new to this and planning to take uh the ITIL version 5 foundation? Uh where are you at? It would be great to see all of your responses in the chat. Um okay, Andy says he's new. Sh new okay so many people uh who are new here who've not completed the ITL 4 foundation uh so all right so for all of you we also have another course uh this is for everyone who is brand new to ITL or who don't hold the ITL 4 certification yet uh so this is a flagship full program uh so this is this will also be an end toend program where you go from the basics to getting certified uh so this will also help you get into positions that you really want to probably like service delivery manager, ITSM manage, uh solutions architect, a lot of roles are there. I'm not specifying all of it but this certification can probably help you with that. Uh so here are a few uh course highlights. So as a part of this course you will uh you have a 100% first attempt exam pass guarantee. So this is also backed by official people accredit accreditation and uh structured coaching. So if you do the work you will surely pass and simply learn stands behind that as well. Uh along with that as a part of the program you get 22 PDUs. So you're not just getting the certification you're also building professional development credits simultaneously. Um you get 100 plus premium practice questions and simulations. So real exam performat real difficulty level. So by the time you take the exam you will feel like you have completely practiced all of this and it's not absolutely new to you. Uh we also have an all-inclusive exam package. So people search exam voucher, official courseware, ebook, cheat sheets and a personalized study plan. Everything is uh in one package. And uh this 100% first attempt guarantee is not something we say lightly. uh we have structured our uh course in a way that it will definitely help you clear the exam given that you attend all the sessions and give uh put in the effort uh to learn all the concepts and most to be honest a major reason people don't get certified is not about the ability it's just making that decision to start and like mentioned earlier also it can get you to places it's like a professional upgrade for all of you if you are seriously thinking about uh staying in this feed right um and here on the screen is the course curriculum that we have as a part of ITIL uh version 5 foundation u could you uh walk the audience through uh the course yeah sure so here as I as we discussed earlier there are new things added here you will see everything over have a consideration for AI to be taken so key terms uh and definitions here addition has been done with respect to digital production services uh service relationships that is uh cooperation basic cooperation and collaborative okay those are the things which has added which are the delta from ITIL 4 right uh four dimensions of service management I have already told you the delta during the earlier discussion AI has been specifically added in organization and people dimension as well as in the um information and technology Three dimension ITL uh products and service life cycle which is the service life cycle activity which is aligned to service journey for the customer which is eight set of activities starting with discovery design acquire build transition deliver oper operate deliver and support. So that's what we have said service value system that is all the compon value system which is all the components of the service value system which we value system which we discussed about starting with guiding principles starting with uh the governance uh then uh ser value chain activities then practices and finally the continual improvement. So all that is there value stream which is specifically been added here value stream mapping and value stream management. we understand both the difference between value stream management and value stream mapping over here then I how it and AI can coex how it AI can help enable uh IT service management that's what has been covered and the new thing which is had added over here totally is one which we discussed earlier also with other frameworks frameworks related to devops specifically and framework related to project management that is prince to foundation and practitioner and prince to agile foundation and practitioner that has been added here. Uh as a questioning is asked uh in the uh normal exam uh the questioning is asked or one question or each on the sixth and seventh uh chapter that is related to the basically AI and ITL and uh ITL and uh DevOps and ITL and uh the bridge to framework. So these are two two questions are asked in this scenario. So that has been added here. So bifocation has changed a bit in uh key uh this thing there are around uh 30% of questions are asked on key uh key definitions area and service management and service relationship over around 40% plus questions are asked on the value chain activities. 10% on four dimension 10% on general service man uh 10% on guiding principles and 5% on value stream and 5% combined with a INTL4 ITL and other frameworks. So this is how the bifocation has been put in place. Um yeah thank you for uh giving us an overview of the curriculum. So I hope all of you have an understanding of what you can expect if you are considering uh to be a part of this course. Uh now coming to the course investment for Indian learners it is $32,813 rupees. For US learners this course is for $799 and for APAC Africa and please it is $699. Uh so what is included like I mentioned earlier you will get live online classroom training people are training material and exam fee and ebook as well and 22 PDUs that we discussed earlier and you also have the flexibility to reschedule your cohort within the first 90 days of access if that is required at all. Uh so think of this as an investment in your career. You can definitely go ahead and check out the benefits of um ITL version 5 foundation as well. Uh so if you would like to enroll for this program or if you would like to know more about this I will quickly launch a poll for all of you. You can uh respond with a yes and our team will reach out to you at the earliest to help you with all of your uh queries. So I have launched the poll and I hope this is visible to everyone here. So if you would like to enroll for either the bridge course or uh the IT version five uh you can click on a yes and once they reach out to you you can specify what you are looking for or if there's anything that you have in mind something that you need clarity on our advisor will be able to help you with that as well. Uh so please go ahead and share your responses in the poll and um as you all uh share your responses. If you have any more questions for Vipin uh we are open to that as well. You can share your questions either in the Q&A or in the chat box. Uh we can see that a lot of you are new here. Some already have the ITL foundation certificate. So for everyone with the ITIL co foundation certification do consider the bridge course. It could really benefit all of you. for someone who's absolutely no uh new we would definitely uh recommend the ITIL foundation version five right so if you have any questions please go ahead and ask us in the chat uh we'll wait for another minute or so for all of you to share your responses and I will also keep the Q&A open uh for the recording so I saw a lot of questions about the recording so I will share once I end this poll for the uh interest uh then I'll launch search a certificate poll. You'll have to fill up your full name and when you do that, you will receive your certificate. You will also receive the recording and the slide deck. So, you can refer to the answers or the questions you may have. You you can go back and visit the recording as well. Uh I will join self-pace. Yeah, we we do have the self-paced option as well. So, you can just tell uh the advisor that that's exactly what you are looking for. Uh okay. All right. No problem. So, uh any any more responses? You can go ahead and share your responses. I'll wait for another 30 seconds. Quite a few of you responding yes. Okay. So, we are looking forward to having you all with us. It will be very interesting if you enjoyed the interactive segment and all of that. uh our course is also going to be like that. It's going to be interactive. You're going to be talking to the trainer. Um you're going to understand a lot of new frameworks. Um and it will be really beneficial to all of you. Uh so thank you all for for everyone who has responded with a yes, thank you. We look forward to having you with us. For everyone saying no or are currently uh you know considering this, that's also absolutely fine. You know where you are at currently. So make that choice. And if you ever want to, we are always available. So you can uh definitely check us out later as well. Uh all right then. So with that, I'm going to uh you know end this poll. I there's someone asking is it possible to get this material? Yes, I'll just uh start the next poll right now. So I'm going to quickly end this poll. If you're still interested, please visit our ghost page. You can also scan the QR code and you will be receiving um all of this um uh all the details for the course in a course page as well. Uh so now I'm going to quickly launch the certificate code for all of you who is asking for the material as well. So please ensure that you fill your full name. Your email ids will be recorded. So this will be uh you should receive this within 48 working hours. If you don't receive it within 48 working hours, you can mail us at [email protected]. net and once you receive the certificate it would be great if you can all share it on your LinkedIn profiles as well um you can use the hashtags simply webinars we would love to hear and see your responses uh about the webinar we'd love to hear your thoughts so please share your full name um not in the chat praipa I can see that you have shared your name in the chat unfortunately we are not able to record the chat so if you're not able to see the poll option all you'll have to do is mira webinars at simplearn.net and we will uh share the certificate recording slide deck and the resources with all of you. So as you as you all are filling up the u poll I'll also take you through the upcoming uh webinar. So if you enjoy simply learn webinars we actually conduct uh different kinds of webinars some some webinars in AI some in project management some in ITSA or ITI like we are doing right now. So our uh next uh webinar is on the topic how to see the future in your data. It's a live dashboard built with Python with AI. So this will be a three-hour workshop uh kind of a webinar. So if you are interested, you can definitely um you know scan the QR code or you can visit our uh website and get the same. Um cannot see the poll. Okay. If you're not able to see the poll like I mentioned, just mail us at [email protected]. Um all right so I'm going to quickly end this poll for everyone. Um I hope all of you have filled this up. So I've ended the poll for everyone here. Uh so with that we have also come to the end of the webinar. It was an incredible session but before we wrap up I think I have one last question for I always ask him this question but yeah we have a lot of participants who stayed with us till the end. So what is one piece of advice you would like to leave our audience with? Okay, great. So advice is you should enjoy in doing whatever you want to do. So give value to yourself first is very critical. Understand what value you need from yourself and concentrate on delivering the value to yourself first and that will help you giving value to the uh the uh your consumers as well. That's very important. Okay. Enjoy in whatever you do is also critical. Once you give value, you will be happy. Value to yourself, you will be happy. And when you are happy, you will be able to reciprocate that happiness to others. That's what is the message, right? Uh thank you so much. That's great advice. Thank you so much. And again, I can see a lot of people asking where is the pool. So um on this uh screen on your screen, you should be able to see webinars at simplearn.net. You can mail us and you will receive it. Uh so with that I would also like to take this time to thank all of you who sh stayed with us till the very end. We've got great engagement today. Um thank you all for your time. Uh like uh said keep learning, keep growing and remember the best investment you'll ever make is in yourself. Uh so I hope you all make the right decision and I really hope to see all of you with us at Simply Learn. With that thank you everyone. Hope you all have a wonderful evening or day ahead. With that I'm ending this uh webinar. Thank you. Uh thank you Viv for joining us. Thanks.